Find your Carl Zeiss Sports Optics dealer here.
In this area you get information about our customer service.
ZEISS binoculars, riflescopes and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.
The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season or the start of the deer hunting season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything. Most damage occurs on hunting expeditions when everything gets hectic and the huntsman only has eyes for his target. When hunting chamois deer, for example, the rangefinder can fall down a steep scree slope. If you are unlucky this can affect the functionality of the digital display or the measuring accuracy of the laser.
Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.
Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.
What do I need to do if I want to have my ZEISS binoculars or riflescope checked over?
You could either send us your product directly or you could arrange it all via your dealer or gunsmith. Where possible please remember to include your warranty card or proof of purchase. This helps us to determine the warranty period. It is important to include a brief description of the repair that needs to be carried out.
The best way to do this is to download our repair form. Simply fill in the form and send it, together with your well packaged item, to the following address:
Carl Zeiss Sports Optics GmbH
We will examine your product in detail. You will then be given a quotation of the anticipated costs and you can decide whether you would like us to do the work or not. As soon as we have your permission, we get started on the repair.
We sometimes carry out small repair jobs free of charge. In this case instead of a quotation you will simply receive your restored product back again.
Retrofitting for bullet drop compensation, alterations to digital illumination controls or the addition of a new reticle - the choice is yours. The table below shows you the range of possible alterations. Your dealer will also be happy to advise you and will then process the order with us.
An overview of all our current reticles can be seen here. Which reticles are feasible for your riflescope are shown according to the details of your particular model.
Is your riflescope quite old? No problem. Call us or send us an e-mail. We will be happy to offer you individual advice about your options.
These riflescopes can be retrofitted with ASV:
|Classic Z / ZM||52 13 XX|
|Victory V / VM||52 16 XX, 52 17 XX|
These riflescopes can be retrofitted with illuminated reticles:
|V / VM / Victory models:|
|Diavari 2.5-10x50 T*||52 16 20, 52 16 21, 52 17 30, 52 17 31|
|Diavari 3-12x56 T*||52 16 30, 52 16 31, 52 17 40, 52 17 41|
|Diavari 6-24x56 T*||52 16 90, 52 17 51|
|Diavari 2.5-10x50 T*||52 13 20, 52 13 21|
|Diavari 3-12x56 T*||52 13 30, 52 13 31|
* The only types of reticle available are those supplied with the relevant production series.
Your dealer is your partner – even after your purchase. We work closely together with our qualified, authorised dealers. They offer you a complete range of services: from information and advice before making your purchase through to after-sales care, repairs and guarantee claims.
Naturally we are always happy to provide help and support. You can contact us as follows:
|Carl Zeiss Sports Optics GmbH|
Gloelstr. 3 - 5
|Phone: +49 6441 46761|
Fax: +49 6441 48369
info .sportsoptics @zeiss .de
|Carl Zeiss Sports Optics
c/o SVD Ltd
Regional Logistics Centre
Evolution Business Park
|Phone: +44 (0) 1223 40 1520
|Carl Zeiss AG|
|Phone: +41 55254 7380|
Fax: +41 55254 7381
sports optics @zeiss .ch
|Burgstaller Waffenhandel GmbH|
|Phone: +43 4762 82228|
Fax: +43 4762 822532
in fo @waffen -burgstaller .at
|Carl Zeiss India (Bangalore) Pvt Ltd
Plot No. 3, Jigani Link Road,
Bommasandra Industrial Area
Bangalore - 560 099
|Phone: 080 43 43 80 00
Fax: 080 27 83 30 10
in fo @zeiss .co .in
|Singapore + Malaysia
|Carl Zeiss Pte. Ltd.
50 Kaki Bukit Place
|Phone: +65 6741 9600
Fax: +65 6842 4774
in fo @zeiss .com .sg
|Outdoor Sporting Agencies
PO Box 2180
|Phone: +03 9741 1174
For additional services and questions about riflescopes and binoculars made in Jena please contact:
|Geräte-Service & Montage|
Coburger Straße 72
|Phone: +49 3686 6159-28|
Fax: +49 3686 6159-29
ser vice @harald -ros .de
|Cameron Sports Imports Ltd.
North Shore Mail Centre
North Shore City, 0745